VAIO User Guide VPCEG1/VPCEH1/VPCEJ1/VPCEL1 Series

FAQ

#### What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a wrong power-on password three times consecutively?

- Press and hold down the power button for more than four seconds and check if the power indicator light is off. Then, restart your VAIO computer and enter the correct password.
  The password is case-sensitive, so be sure to check letters for the current case before you enter the password.

- If you forget the power-on password, you cannot start your VAIO computer. [Details]