VAIO User Guide VPCEG1/VPCEH1/VPCEJ1/VPCEL1 Series

FAQ

#### What should I do if my VAIO computer becomes unstable (Windows starts)?

- Try the suggestions below:

- Start VAIO Care to search for a solution. [Details]

- Restore computer system files. [Details]
  Use the restore point that you created before your VAIO computer becomes unstable.

- Uninstall software or a software driver if your VAIO computer has become unstable after you installed the software or the software driver.

- Reinstall the preinstalled software or software drivers on your VAIO computer if such software or software drivers have not been working properly. [Details]

- Restore your VAIO computer from a system image backup if you have created the backup. Refer to Windows Help and Support for more information.

- If the problem persists, follow the instructions in Recovering from the Recovery Area to recover your VAIO computer. [Details]

- If you have not yet created Recovery Media, create the Recovery Media. [Details]

- Be sure to make a backup copy of your valuable data before recovering your VAIO computer. Refer to Windows Help and Support for more information.

Note

- Recovering your VAIO computer will delete all the data on the built-in storage device.