WALKMAN User Guide
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Top page > Troubleshooting > Possible Causes of Symptoms > Operation

## Operation

There is no sound.

- The volume level is set to zero.

- Turn the volume up.

- The headphone plug is not connected properly.

- If the headphones are connected improperly, the sound from the headphones will be impaired. Insert the headphone plug until it clicks into place [Details].

- The headphone plug is dirty.

- Clean the headphone plug with a soft dry cloth.

- After prescribing the remedies above, if the problem still persists, press the RESET button of the player [Details].

Data cannot be played.

- The battery is consumed.

- Charge the battery fully [Details].

- If the player does not react, even after charging the battery, press the RESET button to reset the player [Details].

- After transferring by drag-and-drop in Windows Explorer, data hierarchy levels do not correspond to the player.

- Place the data in the correct place by drag-and-drop [Details].

- Transferred files are not in a playable format.

- For information on the playable formats, see [Details]. Some files may not be played back, depending on certain file specifications.

- You are placing audio MP4 files in a video folder by drag-and-drop.

- Place them in the [MUSIC] folder by drag-and-drop.

- The playback limitation period of the song has expired due to subscription conditions, etc.

- Songs with an expired playback limitation period cannot be played back. Update them using the software used for transferring.

Songs or photos cannot be deleted on the player.

- You cannot delete songs or photos on the player.

- Delete them using the software you used to transfer the data, or Windows Explorer.

Transferred data is not displayed in its list.

- Videos and photos in unsupported format may not be recognized by the player and may not appear in a list [Details].

- If you rename a video file that is transferred from a computer to the player, or move it to another folder, it may not be recognized by the player and may not appear in a video list.

- Data was placed in the wrong location by drag-and-drop.

- Place the data in the correct place by drag-and-drop [Details].

- The built-in flash memory of the player was formatted using Windows Explorer.

- Format the built-in flash memory on the player [Details].

- The USB cable (supplied) was disconnected from the player while data was being transferred.

- Transfer usable files back to your computer and format the built-in flash memory on the player [Details].

When [All Songs] or [Album] is selected, all the songs will appear, but some songs do not appear when [Folder] is selected.

- The audio files are not in folders under the [MUSIC] folder.

- Place them in folders under the [MUSIC] folder by drag-and-drop.

Songs are played back within a limited playback range only, such as within one album.

- [Playback Range] [Details] is set to [Selected Range].

- Change the playback range setting.

Noise is generated.

- A device emitting radio signals, such as a mobile phone is being used near the player.

- When using devices such as mobile phones, keep them away from the player.

- Music data imported from CDs, etc., is damaged.

- Delete the data, then import and transfer it again. When importing data to your computer, close any other applications to avoid data damage.

- Transferred files are not in a playable format. For details, see [Details].

- Some songs may not be played back, depending on certain file specifications.

- The headphone plug is dirty.

- Clean the headphone plug with a soft dry cloth.

[VPT(Surround)] setting or [Clear Stereo] function is not effective.

- When outputting to external audio speakers using the cradle (not supplied), [VPT(Surround)] settings and the [Clear Stereo] function may not be effective because the player is designed for compatible headphones only. This is not a malfunction.

The player does not respond to any button operations.

- The HOLD switch is set to the HOLD position.

- Slide the HOLD switch on the right side to the opposite position [Details].

- The player contains moisture condensation.

- Wait a few hours to let the player dry out.

- The remaining battery power is low or insufficient.

- Charge the battery by connecting the player to a running computer [Details].

- If you charge the battery and nothing changes, press the RESET button to reset the player [Details].

- The player is connected to the computer via USB connection.

- Disconnect the USB connection, then operate the player.

Playback does not stop.

- With this player, there is no difference between stopping and pausing. When you press the button, appears and playback pauses/stops.

There is insufficient volume.

- [AVLS (Volume Limit)] is enabled.

- Disable [AVLS (Volume Limit)] [Details].

There is no sound from the right channel of the headphones. Or the right channel sound is heard from both sides of the headphones.

- The headphone plug is not fully inserted.

- If the headphones are not connected correctly, sound will not be output properly. Insert the headphone plug into the jack until it clicks [Details].

Playback has stopped suddenly.

- The remaining battery power is insufficient.

- Charge the battery by connecting the player to a running computer [Details].

- The songs or video files that cannot be played are played.

- Play back another song or video file.

Lyrics are not displayed.

- There is no lyrics data for the song [Details].

- Create an LRC file for the song to display lyrics.

- The file name or file format is incorrect.

- See [Details] for information on the file naming rule and file format.

Thumbnails (such as cover art) are not displayed.

- Songs of a file format supported by the player do not have cover art information. Thumbnails are displayed only when songs have cover art information and whose file format is supported by the player.

- Transfer again using Windows Media Player 11, or another transfer capable software.

- Thumbnail name does not match its video, or the video is not in the correct location.

- Place a JPEG file of the same name as the video into the folder under the [VIDEO] folder.

- If photos do not have thumbnails that comply with Exif file format, the thumbnails cannot be displayed.

- If you have transferred a song without cover art to the player, you cannot attach cover art to the song even if you transfer it once more along with its cover art.

- Delete the song from the player, then transfer it to the player again along with its cover art.

The player’s power turned off, and then on again.

- If a malfunction occurs, the player turns off, and then on again automatically.

The player does not work properly.

- The computer was started or restarted with the player connected to it.

- Reset the player by pressing the RESET button of the player [Details]. Disconnect the player when you start or restart the computer.

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