Cyber-shot User Guide
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## Shooting still images/movies

Cannot record images.

- If images are recorded on the internal memory even when a memory card is inserted into the camera, make sure that the memory card is fully inserted into the camera.

- Check the free capacity of the internal memory or memory card. If it is full, do one of the following:

- Delete unnecessary images. [Details] [Details]

- Change the memory card.

- You cannot record images while charging the flash.

- When recording movies, it is recommended that you use the following memory cards:

- “Memory Stick PRO Duo” (Mark2) media, “Memory Stick PRO-HG Duo” media

- SD memory card, SDHC memory card or SDXC memory card (Class 4 or faster)

- Set [Demo Mode] to [Off]. [Details]

Smile Shutter function does not work.

- No image is shot if a smiling face is not detected. [Details]

- Set [Demo Mode] to [Off]. [Details]

Anti-blur function does not work.

- The anti-blur function may not work properly when shooting night scenes.

- Shoot after pressing the shutter button halfway down.

Recording takes a long time.

- When the shutter speed becomes slower than a certain speed, for example, when you shoot images in dark locations, the camera automatically reduces the image noise. This function is called NR (noise reduction) slow shutter and the shooting time takes longer.

The image is out of focus.

- The subject is too close. When shooting, make sure to position the lens farther away from the subject than the shortest shooting distance (approximately 5 cm (2 inches) (W)/1.5 m (4 ft 11 1/8 inches) (T) from the lens).

- (Night Scene), (Landscape) or (Fireworks) mode is selected in the Scene Selection when shooting still images.

Zoom does not work.

- You cannot use the optical zoom when:

- Shooting in [iSweep Panorama]

- Shooting in [3D Sweep Panorama]

- Shooting in [Sweep Multi Angle]

- You cannot use zoom functions other than optical zoom when:

- In [Superior Auto]

- In [Background Defocus]

- (Backlight Correction HDR) mode is selected in the Scene Selection

- The Smile Shutter is working.

- [Self-Timer] is set to [Self-portrait One Person] or [Self-portrait Two People].

Cannot select the Face Detection function.

- You can select Face Detection only when the focus mode is set to [Multi AF] and the metering mode is set to [Multi].

The flash does not work.

- You cannot use the flash when:

- Shooting in Background Defocus mode

- Burst mode is selected. [Details]

- (Anti Motion Blur) mode, (Night Scene) mode, (Hand-held Twilight) mode, (High Sensitivity) mode or (Fireworks) mode is selected in Scene Selection.

- Shooting in Sweep Panorama mode.

- Shooting in 3D mode

- Shooting in movie mode.

- Set the flash to [On] when the Scene Selection mode is set to (Landscape), (Gourmet), (Pet), (Beach), (Snow) or (Underwater) mode. [Details]

Fuzzy white circular spots appear in images shot using the flash.

- Particles (dust, pollen, etc.) in the air, and the floating object underwater reflected the flash light and appeared in the image. This is not a malfunction. [Details]

The close-up shoot function (Macro) does not work.

- The camera automatically adjusts the focus. Press and hold the shutter button halfway down. Focus adjustment may take some time when shooting a close subject.

- (Landscape), (Night Scene) or (Fireworks) mode is selected in the Scene Selection.

The date and time are not displayed on the screen.

- While shooting, the date and time are not displayed. They are displayed only during playback.

The F value and shutter speed flash when you press and hold the shutter button halfway down.

- The exposure is incorrect. Correct the exposure. [Details]

The image colors are not correct.

- Adjust the White Balance. [Details]

Noise appears in the image when you view the screen in a dark place.

- The camera is attempting to increase the visibility of the screen by temporarily brightening the image under conditions of low illumination. There is no effect on the recorded image.

You can see a dark shadow on the image.

- Depending on the brightness of the subject, you may see a dark shadow when you change the aperture. This is not a malfunction.

The eyes of the subject come out red.

- Set [Red Eye Reduction] to [Auto] or [On]. [Details]

- Shoot the subject at a distance closer than the flash range using the flash.

- Light the room and shoot the subject.

- Retouch the image using [Retouch] [Red Eye Correction] in viewing menu [Details], or correct using “PlayMemories Home” [Details].

Dots appear and remain on the screen.

- This is not a malfunction. These dots are not recorded.

Cannot shoot images in succession.

- The internal memory or memory card is full. Delete unnecessary images. [Details] [Details]

- The battery level is low. Insert a charged battery pack.

The same image is shot several times.

- Set [Cont. Shooting Settings] to [Single Shooting]. [Details]

- [Scene Recognition] is set to [Advanced]. [Details]

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