Cyber-shot User Guide
Print
Top page > Troubleshooting > Warning indicators and messages > Self-diagnosis display

## Self-diagnosis display

If a code starting with a letter of the alphabet appears, the self-diagnosis function on the camera is working. The last two digits (indicated by ) will differ depending on the state of the camera.
If you cannot solve the problem even after trying the following corrective actions a few times, the camera may need repair.
Contact your Sony dealer or local authorized Sony service facility.
C:32:

- There is trouble with the camera’s hardware. Turn the power off and on again.

C:13:

- The camera cannot read or write data on the memory card. Try turning off and on the camera again, or taking out and inserting the memory card several times.

- The internal memory has experienced a format error, or an unformatted memory card is inserted. Format the internal memory or the memory card. [Details]

- The inserted memory card cannot be used with the camera, or the data is damaged. Insert a new memory card.

E:61:
E:62:
E:91:

- A camera malfunction has occurred. Initialize the camera, then turn the power on again. [Details]

E:94:

- There is a malfunction when writing or deleting data. Repair is required. Contact your Sony dealer or local authorized Sony service facility. Be prepared to give all numbers in the error code beginning from the E.

Back to top