Cyber-shot User Guide
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## Computers

Your computer does not recognize the camera.

- When the battery level is low, insert the charged battery pack.

- Set [USB Connect Setting] to [Mass Storage]. [Details]

- Use the dedicated USB cable (supplied).

- Disconnect the dedicated USB cable from both the computer and the camera, and connect it again firmly.

- Disconnect all equipment other than the camera, the keyboard and the mouse from the USB connectors of your computer.

- Connect the camera directly to your computer without passing through a USB hub or other device.

Cannot import images.

- Connect the camera and your computer correctly making a USB connection. [Details]

- When you shoot images with a memory card formatted by a computer, you may not be able to import the images to a computer. Shoot using a memory card formatted by the camera. [Details]

After making a USB connection, “PlayMemories Home” does not start automatically.

- Make the USB connection after the computer is turned on.

Cannot play back images on your computer.

- If you are using “PlayMemories Home”, refer to “PlayMemories Home Help Guide”. [Details]

- Consult the computer or software manufacturer.

The image and sound are interrupted by noise when you view a movie on a computer.

- You are playing back the movie directly from the internal memory or the memory card. Import the movie to your computer using “PlayMemories Home” and play it back. [Details]

Images once exported to a computer cannot be viewed on the camera.

- Export them to a folder recognized by the camera, such as “101MSDCF”, then play back in Folder view. [Details]

- Register the image in the Image Database File and play in [Date View]. [Details]

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