Cyber-shot User Guide
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Top page > Troubleshooting > Warning indicators and messages > Messages

## Messages

If the following messages appear, follow the instructions.

- The battery level is low. Charge the battery pack immediately. Depending on the conditions of use or the type of battery pack, the indicator may flash even though there are still 5 minutes to 10 minutes of remaining battery time left.

For use with compatible battery only

- The battery inserted is not an NP-BG1 (supplied) or NP-FG1 (sold separately) battery pack.

System error

- Turn the power off and then on again.

Camera overheating
Allow it to cool

- The camera temperature has risen. The power may turn off automatically, or you may be unable to record movies. Leave the camera in a cool location until the temperature goes down.

Internal memory error

- Turn the power off and then on again.

Reinsert the memory card

- The inserted memory card cannot be used in the camera. [Details]

- The terminal section of the memory card is dirty.

- The memory card is damaged.

Memory card type error

- The inserted memory card cannot be used in the camera. [Details]

This memory card may not record or play

- The inserted memory card cannot be used in the camera. [Details]

Error formatting internal memory
Error formatting memory card

- Format the media again. [Details]

Memory card locked

- You are using the memory card with the write-protect switch, and the switch is set to the LOCK position. Set the switch to the recording position.

Read only memory card

- The camera cannot record or delete images on this memory card.

No images

- No images that can be played back have been recorded in the internal memory.

- No images that can be played back have been recorded in this folder of the memory card.

No still images

- The selected folder or date does not contain a file that can be played back in a slideshow.

File found which was not recognized

- You tried to delete a folder containing a file that cannot be played on this camera. Delete the file on a computer and then delete the folder.

Folder error

- A folder with the same first three digit number already exists on the memory card (for example: 123MSDCF and 123ABCDE). Select another folder [Details], or create a new folder [Details].

Cannot create more folders

- The folder with a name beginning with “999” exists on the memory card. You cannot create any folders if this is the case.

Empty folder contents

- You tried to delete a folder containing one or more files. Delete all of the files and then delete the folder.

Folder protected

- You tried to delete a folder that is protected as read only on a computer.

Cannot display file

- An error occurred while the image was playing back.
  No guarantees are made for playing back, on this camera, files containing images which were processed on a computer or images which were shot using other cameras.

Read only folder

- You have selected a folder that cannot be set as a recording folder on the camera. Select another folder. [Details]

File protected

- Release the protection. [Details]

Image size over limit

- You are playing back an image with size that cannot be played back on the camera.

Unable to detect face for retouch

- You may not be able to retouch the image depending on the image.

(Vibration warning indicator)

- Camera shake may occur due to insufficient light. Use the flash, or mount the camera on a tripod to secure the camera.

1280x720 (Fine) is not supported with this memory card
1280x720 (Standard) is not supported with this memory card

- For recording movies, it is recommended that you use a “Memory Stick PRO Duo” (Mark2) media, a “Memory Stick PRO-HG Duo” media or an SD memory card (Class 4 or faster).

Turn the power off and on again

- The lens malfunction.

Maximum number of images already selected

- Up to 10 files can be selected when using [TransferJet].

- Up to 100 files can be selected when using [Multiple Images].

- You can add (Print order) marks to up to 999 files.

Error Playing Music

- Delete the Music file, or replace it with a normal Music file.

- Execute [Empty Music], then download a new Music file.

Error Formatting Music

- Execute [Empty Music].

Operation cannot be executed in unsupported files

- Processing and other editing functions of the camera cannot be performed on image files that have been processed using a computer or images that were recorded with other cameras.

Preparing Image Database File Please wait

- The camera restores the date information, etc., in cases where images have been deleted on a PC, etc.

- The necessary Image Database File is created after the memory card is formatted.

- The number of images exceeds that for which date management in a database file by the camera is possible. To register additional images in the Image Database File, delete images in [Date View].

- It is not possible to record to the camera’s Image Database File or play back using [Date View]. Use “PMB” to back up all images to a PC and use it to restore a memory card or internal memory.

Image Database File error
Cannot recover

- Import all of the images to the computer with “PMB”, and format the memory card or the internal memory. [Details]
  To view the images again with the camera, export the imported images to the camera with “PMB”.

Recording function unavailable
due to high internal temperature

- The camera temperature has risen. You cannot record images until the temperature has gone down.

Recording has stopped due to
increased camera temperature

- Recording has stopped due to a rise in temperature while recording a movie. Please wait until the temperature goes down.

- When you record movies for a long time, the camera temperature rises. In this case, stop recording movies.

Connection failed

- Check the TransferJet reception port and transfer data correctly. [Details]

Some files were not sent
Some files were not received

- Either communication was cut off during image transfer, or transfer was cut off because device memory is full. Check the available memory capacity and try transferring data using TransferJet again.

- You may not be able to receive the image depending on the image.

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