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- Intelligent Presence Sensor Symptoms

# Intelligent Presence Sensor Symptoms

- Intelligent Presence Sensor is unintentionally activated.
- Intelligent Presence Sensor does not work.

Intelligent Presence Sensor is unintentionally activated.
  - Avoid placing any obstacles in front of the sensor.
  - Check the performance level of the sensor displayed on the setting screen.
  - The sensor may not recognise facial patterns depending on the circumstances (e.g. when the viewer is looking down, lying motionless, wearing face masks or glasses, or backlit).
Intelligent Presence Sensor does not work.
  - Be sure that there is nothing within the detection range that causes the sensor to falsely recognise a viewer, such as a poster with a human face.
  - Be sure that there are no moving objects within the detection range that cause the sensor to falsely recognise a viewer, such as pendulum clock, curtains, etc.
  - Check the settings as follows.
  - - [Presence Sensor]: Press HOME, then select → [System Settings] → [Eco] → [Presence Sensor].
  - - [Distance Alert]/[Position Control]: Press HOME, then select → [System Settings] → [Distance Alert]/[Position Control].
  - The sensor may not work properly if the ambient light is dark or the viewer is backlit.
  - The sensor only works when inputs other than a PC or broadcasts are displayed in full screen.
  - The sensor does not work when the following features are used. (Available features vary depending on your TV model/region/country.)
  - - “BRAVIA” Internet Video
  - - USB HDD recording/playback
  - - Internet Widgets

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