#

# i-Manual online

- Print
- Font Size

- Top Page >
- Troubleshooting >
- Network Connection

# Network Connection

- Connection fails.
- No server is found, no list is retrieved, and playback fails.
- Changes on the server are not made correctly.
- No photo, music, or video files are displayed.
- The TV cannot be found from a renderer-compatible device.
- Wireless LAN connection fails or radio reception conditions are bad.

Connection fails.
  - Check connections
  - - By verifying that you are using a straight cable for the LAN cable.
  - - By examining if the cable is connected firmly.
  - - By examining the connection between the TV and router.
  - Check settings
  - - By changing the IP Address for the DNS server.
  - - By contacting your Internet service provider.
  - - By specifying the IP Address of the router if you do not know the DNS of your Internet service provider.
No server is found, no list is retrieved, and playback fails.
  - Once server settings are changed, turn the TV off and on by pressing on the TV.
  - Run “Server Diagnostics”.
  - When using a PC as the server
  - - Check if the PC is turned on. Do not turn off the PC while accessing it.
  - - If the PC has security software installed, allow connections from external devices. For details, refer to the manual supplied with your security software.
  - - Stop the server application and restart it if the server is experiencing instability. If the server remains unstable, restart the PC.
  - - Reduce the number of applications running on the PC; the server may be overloaded.
  - - Reduce the amount of content; the server may be overloaded.
Changes on the server are not made correctly.
  - Sometimes changes are not applied to the TV display even though content has been added and/or deleted on the server. Go back up one level and try opening the folder or server again.
No photo, music, or video files are displayed.
  - Preliminary check
  - - Check that the connected device supports DLNA.
  - - Operations are not guaranteed for all servers. Also, operations differ depending on the features of the server and the content in question.
  - - Turn the connected device on.
  - Check connections by examining that the LAN cable or AC power cord (mains lead) of the server has been connected properly.
  - Check settings
  - - By examining that the connected device is registered under “Server Display Settings”.
  - - By checking if that the server is correctly configured.
  - - By confirming that the selected device is connected to the network and can be accessed.
  - - Press HOME, select > Network > Server Diagnostics. If Network > Network Set-up > View Network Status > IP Address Settings is set to “Auto”, it may take some time to recognise devices if there is no DHCP server.
  - - When playing content from your PC, adjust its firewall settings.
The TV cannot be found from a renderer-compatible device.
  - Check connections by examining that the LAN cable or AC power cord (mains lead) of the device has been connected properly.
  - Check connections or settings of the wireless LAN.
  - Check settings (Press HOME, then select > Network > Renderer.)
  - - By confirming that the “Renderer Function” is activated.
  - - By confirming that the connected device is registered under “Renderer Access Control”.
Wireless LAN connection fails or radio reception conditions are bad.
  - Check the installation location for the TV and wireless LAN router. Signal condition may be affected for the following reasons.
  - - Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.
  - - There are floors or walls between the wireless LAN router and TV.
  - When using a USB Wireless LAN Adapter, move it to avoid signal interference by using an extension cable with base unit (optional accessory).

Copyright 2010 Sony Corporation