Cyber-shot User Guide
Print
Top page > Troubleshooting > Troubleshooting > Shooting still images/movies

## Shooting still images/movies

Cannot record images.

- If images are recorded on the internal memory even when a memory card is inserted into the camera, make sure that the memory card is fully inserted into the camera.

- Check the free capacity of the internal memory or memory card. If it is full, do one of the following:

- Delete unnecessary images. [Details]

- Change the memory card.

- You cannot record images while charging the flash.

- When recording movies, it is recommended that you use the following memory cards:

- “Memory Stick PRO Duo” (Mark2) media, “Memory Stick PRO-HG Duo” media

- SD memory card, SDHC memory card or SDXC memory card (Class 4 or faster)

- Set [Demo Mode] to [Off]. [Details]

Smile Shutter function does not work.

- No image is shot if a smiling face is not detected. [Details]

- Set [Demo Mode] to [Off]. [Details]

Anti-blur function does not work.

- The anti-blur function may not work properly when shooting night scenes.

- Shoot after pressing the shutter button halfway down.

Recording takes a long time.

- When the shutter speed becomes slower than a certain speed, for example, when you shoot images in dark locations, the camera automatically reduces the image noise. This function is called NR (noise reduction) slow shutter and the shooting time takes longer.

The image is out of focus.

- The subject is too close. When shooting, make sure to position the lens farther away from the subject than the shortest shooting distance in the following situation.

- In Intelligent Auto mode, Superior Auto mode, Easy Mode: approximately 1 cm (13/32 inches) (W) / 50 cm (1 ft 7 3/4 inches) (T) (from the lens)

- In other shooting modes: approximately 8 cm (3 1/4 inches) (W) / 50 cm (1 ft 7 3/4 inches) (T) (from the lens). Or set to close focus mode and shoot about 1 cm to 20 cm (13/32 inches to 7 7/8 inches) from the W side distance.

- (Landscape), (Night Scene) or (Fireworks) mode is selected in the Scene Selection when shooting still images.

Zoom does not work.

- You cannot use the optical zoom in the following situations:

- Shooting in [iSweep Panorama]

- Shooting in [3D Sweep Panorama]

- Shooting in [Sweep Multi Angle]

- Shooting in [Underwater iSweep Panorama]

- The Close Focus mode is activated.

- You cannot use zoom functions other than optical zoom in the following situations:

- Shooting in [Background Defocus]

- Shooting in [Picture Effect]

- (Backlight Correction HDR) mode is selected in the Scene Selection

- Shooting in 3D mode

- The Smile Shutter is working.

- When [Self-Timer] is set to [Self-portrait One Person] or [Self-portrait Two People].

Cannot select the Face Detection function.

- You can select Face Detection only when the focus mode is set to [Multi AF] and the metering mode is set to [Multi].

- You cannot select Face Detection when the Close focus mode is activated.

The flash does not work.

- You cannot use the flash in the following situations:

- Shooting in [Background Defocus]

- Burst mode is selected. [Details]

- (Anti Motion Blur) mode, (Night Scene) mode, (Hand-held Twilight) mode, (High Sensitivity) mode or (Fireworks) mode is selected in Scene Selection.

- Shooting in [iSweep Panorama]

- Shooting in 3D mode

- Shooting in [Underwater iSweep Panorama]

- Shooting in movie mode

- Set the flash to [On] in Close focus mode, when Picture Effect is selected or when Scene Selection is set to (Landscape), (Backlight Correction HDR), (Gourmet), (Pet), (Beach), (Snow), (Underwater) or (Hi-Speed Shutter) mode. [Details]

Fuzzy white circular spots appear in images shot using the flash.

- Particles (dust, pollen, etc.) in the air, and the floating object underwater reflected the flash light and appeared in the image. This is not a malfunction. [Details]

The close-up shoot function (Macro / Focus On) does not work.

- (Landscape), (Night Scene) or (Fireworks) mode is selected in the Scene Selection.

- When Close Focus mode is selected, the shooting distance is approximately 1 cm to 20 cm (13/32 inches to 7 7/8 inches).

- [Macro] is set to [Auto] in the following situations:

- Shooting in [iSweep Panorama]

- Shooting in [3D Sweep Panorama]

- Shooting in [Sweep Multi Angle]

- Shooting in [Underwater iSweep Panorama]

- When the Smile Shutter function is activated.

- In [Easy Mode]

- When [Self-Timer] is set to [Self-portrait One Person] or [Self-portrait Two People].

Macro shooting cannot be turned off.

- There is no function for forcibly turning off macro shooting. In [Auto] mode, you can even shoot a distant subject.

The date and time are not displayed on the screen.

- While shooting, the date and time are not displayed. They are displayed only during playback.

The F value and shutter speed flash when you press and hold the shutter button halfway down.

- The exposure is incorrect. Correct the exposure. [Details]

The image colors are not correct.

- Picture Effect is selected. [Details]

- Adjust [White Balance]. [Details]

Noise appears in the image when you view the screen in a dark place.

- The camera is attempting to increase the visibility of the screen by temporarily brightening the image under conditions of low illumination. There is no effect on the recorded image.

There is a dark shadow on the image.

- Depending on the brightness of the subject, you may see a dark shadow when you change the aperture. This is not a malfunction.

The eyes of the subject come out red.

- Set [Red Eye Reduction] to [Auto] or [On]. [Details]

- Shoot the subject at a distance closer than the flash range using the flash.

- Light the room and shoot the subject.

- Retouch the image using [Retouch] [Red Eye Correction] in viewing menu [Details], or correct using “PlayMemories Home.” [Details]

Dots appear and remain on the screen.

- This is not a malfunction. These dots are not recorded.

Cannot shoot images in succession.

- You cannot shoot images in succession while the Smile Shutter function is activated.

- The internal memory or memory card is full. Delete unnecessary images. [Details]

- The battery level is low. Insert a charged battery pack.

The same image is shot several times.

- Set [Cont. Shooting Settings] to [Off]. [Details]

- [Scene Recognition] is set to [Advanced]. [Details]

The buttons and icons no longer appear.

- If you touch , all indicators will disappear. Touch on the right of the screen for few seconds.

- While you touch the upper right of the screen during shooting images, the buttons or icons are temporarily turned off. The buttons and icons will reappear when your fingers move away from the screen.

Back to top