# User Guide

# Personal Computer VAIO Pro 11/13SVP1121/SVP1321

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## About Online Support Website

The online support website provides information concerning your VAIO computer, as well as a selection of frequently asked questions.

### Sony online support website

http://www.sony.eu/support/

#### Hint

- If you experience any problem or have a technical question about your VAIO computer, launch VAIO Care first, which offers you various options to help you solve the problem. See Keeping Your VAIO Computer in Optimum Condition (VAIO Care) for more information.

- When you contact VAIO support, you may be asked for the serial number and the model number of your VAIO computer. The serial number is a 15-digit number that can be found:

  - in the VAIO Care window;

  - on the bottom, on the back panel of the computer, inside the back panel or inside the battery compartment;

  - on the original VAIO box.

  The model number is located at the lower right corner of the display on the VAIO computer.

### Other websites

You can also find useful information at the following Web sites.

#### Sony products

http://www.sony.net/

http://www.sony.net/electronics/

#### Operating system online support website

For Microsoft Windows operating system support, visit the Microsoft customer support site.

http://support.microsoft.com/

#### The VAIO website

VAIO product information, online store, forum and discussions.

http://www.sony.eu/

Select your country, then select VAIO from products.

#### The VAIO Forum

Interact with other VAIO users in VAIO social community.

http://www.sony.eu/discussions/community/en/support/vaio_and_computing/

#### Sony Store, Online

https://shop.sony-europe.com/

#### Hint

- You can find a link to register your computer online in VAIO Care. To start VAIO Care, see Searching/Starting Apps, Settings, or Files.

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### Related Topic

- Read This First
- Keeping Your VAIO Computer in Optimum Condition (VAIO Care)

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