# User Guide

# Personal Computer VAIO Pro 11/13SVP1121/SVP1321

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## What should I do if I forget the power-on password to start my VAIO computer?

- If you forget the password (Setting/Changing the Power-on Password), you cannot start your VAIO computer.

  - When you forget your user password:

    Enter the machine password to reset the user password at the BIOS setup screen.

  - When you forget your machine password:

    The password needs to be reset and a fee will be charged. To reset the password, contact an authorized Sony service/support center.

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