# User Guide

# Personal Computer VAIO Pro 11/13SVP1121/SVP1321

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## What should I do if I forget the Windows password?

- The Windows password is case-sensitive. Check your password and enter again.

- Log on using a user account that has system administrator privileges to reset your password.

  - If you forget all passwords for system administrator accounts, you cannot reset any Windows passwords. You need to perform system recovery. See About Recovery for more information.

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