VAIO User Guide

FAQ

#### What should I do if my VAIO computer becomes unstable (Windows starts)?

- Try the suggestions below:

- Start VAIO Care to search for a solution. [Details]

- Restore computer system files. [Details]
  Use the restore point that you created before your VAIO computer becomes unstable.

- Uninstall an app or a driver if your VAIO computer has become unstable after you installed the app or the driver.

- Reinstall the preinstalled apps or drivers on your VAIO computer if such apps or drivers have not been working properly. [Details]

- Restore your VAIO computer from a system image backup if you have created the backup. Refer to Windows Help and Support for more information. [Details]

- If the problem persists, follow the instructions in Refreshing Your VAIO Computer to reinstall the operating system. [Details]
  If the problem persists after you refresh your VAIO computer, follow the instructions in Recovering from the Recovery Area to recover the computer. [Details]
  The computer may not support the refresh function depending on the model you purchased.

- If you have not yet created Recovery Media, create the Recovery Media. [Details]

- Be sure to make a backup copy of your valuable data before recovering your VAIO computer. Refer to Windows Help and Support for more information. [Details]

Note

- Recovering your VAIO computer will delete all the data on the built-in storage device.