VAIO User Guide

FAQ

#### What should I do if my VAIO computer becomes unstable (Windows does not start)?

- Try the suggestions below:

- Restore computer system files. [Details]
  Use the restore point that you created before your VAIO computer becomes unstable.

- Restore your VAIO computer from a system image backup if you have created the backup. Refer to Windows Help and Support for more information. [Details]
  Any file you have created or changed after you created the system image backup will not be restored.
  You need to back up such a file with VAIO Care (Rescue Mode) : Recover or maintain your system. [Details]

- Use VAIO Hardware Diagnostics to identify problems on your VAIO computer.

- With the app, you can check if the computer hardware (a CPU, a memory module, and a built-in storage device) needs to be replaced.
  To start VAIO Hardware Diagnostics, select Tools and VAIO Hardware Diagnostics in VAIO Care (Rescue Mode) : Recover or maintain your system.

- Follow the instructions in Recovering from the Recovery Area to recover your VAIO computer. [Details]

- If you have not backed up your data, be sure to make a backup copy of your valuable data using VAIO Care (Rescue Mode) : Recover or maintain your system before recovering your VAIO computer. [Details]
  If you have a backup created with the Windows backup feature before your VAIO computer becomes unstable, but you have created or changed the file after that, back up such a file with VAIO Care (Rescue Mode) : Recover or maintain your system.

Note

- Recovering your VAIO computer will delete all the data on the built-in storage device.