VAIO User Guide VPCJ23 Series

FAQ

#### What should I do if I forget the power-on password to start my VAIO computer?

- If you forget the password [Details], you cannot start your VAIO computer.

- When you forget your user password:
  Enter the machine password to reset the user password at the BIOS setup screen.

- When you forget your machine password:
  The password needs to be reset and a fee will be charged. To reset the password, contact an authorized Sony service/support center.