Cyber-shot User Guide
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Top page > Troubleshooting > Troubleshooting > Shooting still images/movies

## Shooting still images/movies

Cannot record images.

- Check the free capacity of the memory card. If it is full, do one of the following:

- Delete unnecessary images. [Details] [Details]

- Change the memory card.

- You cannot record images while charging the flash.

- When recording movies, it is recommended that you use the following memory cards:

- “Memory Stick PRO Duo” (Mark2) media, “Memory Stick PRO-HG Duo” media, “Memory Stick XC-HG Duo” media or “Memory Stick Micro” (Mark2) media

- SD memory card, SDHC memory card, SDXC memory card, microSD memory card, microSDHC memory card or microSDXC memory card (Class 4 or faster)

Smile Shutter function does not work.

- No image is shot if a smiling face is not detected. [Details]

Anti-blur function does not work.

- The anti-blur function may not work properly when shooting night scenes.

- Shoot after pressing the shutter button halfway down.

Recording takes a long time.

- The noise reduction function is turned on. This is not a malfunction. [Details] [Details]

- You are shooting in RAW mode. Since RAW data files are large, RAW mode shooting may take time.

- The Auto HDR is processing an image. [Details]

- The camera is overlaying images. [Details] [Details]

The image is out of focus.

- The subject is too close. When shooting, make sure to position the lens farther away from the subject than the shortest shooting distance (approximately 5 cm (0.16 ft) (W)/55 cm (1.8 ft) (T) from the lens).

- (Sports Action), (Landscape), (Night Scene) or (Fireworks) mode is selected in [Scene Selection] when shooting still images.

Zoom does not work.

- You cannot use the optical zoom when shooting in [Sweep Panorama] mode.

- You cannot use zoom functions other than optical zoom in the following situations:

- When the Smile Shutter function is activated.

- [Drive Mode] is set to [Self-portrait].

- [Quality] is set to [RAW] or [RAW & JPEG].

The flash does not work.

- You cannot use the flash in the following situations:

- [Drive Mode] is set to [Self-timer(Cont)] or [Bracket: Cont.]. [Details]

- (Anti Motion Blur), (Night Scene), (Hand-held Twilight), (Fireworks) or (High Sensitivity) mode is selected in [Scene Selection].

- Shooting in [Sweep Panorama] mode

- Shooting in movie mode

- Set the flash to [Fill-flash] when [Scene Selection] mode is set to (Pet), (Gourmet), (Landscape), (Sports Action) or (Sunset) mode. [Details]

Fuzzy white circular spots appear in images shot using the flash.

- Particles (dust, pollen, etc.) in the air reflected the flash light and appeared in the image. This is not a malfunction. [Details]

The close-up shoot function (Macro) does not work.

- The camera automatically adjusts the focus. Press and hold the shutter button halfway down. Focus adjustment may take some time when shooting a close subject.

- (Sports Action), (Landscape), (Night Scene) or (Fireworks) mode is selected in [Scene Selection].

The date and time are not displayed on the screen.

- While shooting, the date and time are not displayed. They are displayed only during playback.

The F value and shutter speed flash.

- The exposure is incorrect. Correct [Exposure Comp.]. [Details]

The image colors are not correct.

- Adjust [White Balance]. [Details]

- [Picture Effect] is selected. [Details]

- Execute [Initialize] to reset settings to default. [Details]

The image is extremely bright or dark.

- Execute [Initialize] to reset settings to default. [Details]

Noise appears in the image when you view the screen in a dark place.

- The camera is attempting to increase the visibility of the screen by temporarily brightening the image under conditions of low illumination. There is no effect on the recorded image.

You can see a dark shadow on the image.

- Depending on the brightness of the subject, you may see a dark shadow when you change the aperture. This is not a malfunction.

The eyes of the subject come out red.

- Set [Red Eye Reduction] to [On]. [Details]

- Shoot the subject at a distance closer than the flash range using the flash.

- Light the room and shoot the subject.

Dots appear and remain on the screen.

- This is not a malfunction. These dots are not recorded.

Cannot shoot images in succession.

- The memory card is full. Delete unnecessary images. [Details] [Details]

- The battery level is low. Insert a charged battery pack.

The same image is shot several times.

- Set [Drive Mode] to [Single Shooting]. [Details]

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