Cyber-shot User Guide
Print
Top page > Troubleshooting > Troubleshooting > Wi-Fi

## Wi-Fi

The wireless access point you want to connect to does not appear.

- Depending on the radio wave conditions, the wireless access point may not appear on the camera. Move the camera closer to the wireless access point.

- Depending on its setting, the wireless access point may not appear on the camera. Refer to the instruction manual for the wireless access point for the correct settings.

[WPS Push] does not work.

- Depending on the wireless access point setting, [WPS Push] may not be available. Confirm the password and SSID of the wireless access point to set [Access Point Settings]. [Details]

[Send to Computer] terminate prematurely.

- If the battery level is low, [Send to Computer] may terminate prematurely. Charge the battery pack before use.

Cannot transfer movies to the smartphone.

- Before shooting a movie to be transferred to a smartphone, set MENU 1 [File Format] [MP4]. [Details]

[Send to Smartphone] terminate prematurely.

- If the battery level is low, [Send to Smartphone] may terminate prematurely. Charge the battery pack before use.

The shooting screen does not display smoothly, when the camera is disconnected from the computer.

- Depending on the radio wave conditions, communication between the smartphone and camera may not work correctly. Close the distance between the camera and smartphone.

Shooting with [Ctrl with Smartphone] terminate prematurely.

- If the battery level is low, shooting with [Ctrl with Smartphone] may terminate prematurely. Charge the battery pack before use.

Cannot use one-touch connection (NFC).

- Change the position of the camera and the smartphone to bring each (N mark) as close as possible. If the NFC connection still does not start, shift the position of the smartphone a few millimeters, or move the smartphone away from the camera for at least 10 seconds, then touch it again.

- [Airplane Mode] is set to [On]. Set it to [Off].

- Check whether the smartphone is ready for connection.
  For details, refer to the operating guide of the smartphone.

- Do not bring metal objects other than a smartphone close to (N mark) of the camera.

- Do not have the camera touch more than one smartphone simultaneously.

- If another application using the NFC function is activated on the smartphone, close that application.

Back to top